Enquiries / FAQ
Contact us (Ovolo Central Hotel) using the form below, or check out our FAQs
Your Questions Answered
About the rooms and hotel facilities
About the rooms and hotel facilities
Q: How many people can stay in a room?
A: Max occupancy is 2 people.
Q: Can I add an air bed in the rooms?
A: Yes the cost is HKD350 + 10% service charge.
Q: Do you offer flexible check-in / check-out times?
A: Normal check-in time is at 2 pm and check-out at 12 noon, but we try to meet all our guest requirements. Our flexible check-in/ check-out times are subject to availability.
Q: Do you allow pets in the hotel?
A: We sure do! Head over to V.I.Pooch on our Offers page for more details.
Q: Do you have baby cots and what is the cost?
A: We do have free baby cots available which are subject to availability upon check-in.
Q: What time do you serve breakfast?
A: The breakfast is served on Monday – Friday: 7am to 10:30am and Saturday – Sunday & Public Holidays: 7:30am to 11am
Q: Do you provide detergents in the self-laundry room?
A: Yes, the detergents are free of charge and the laundry room may be used 24/7.
Q: What is the room size? Do you have a kitchenette and living room area available?
A: The rooms are 350 sq ft in size including public areas. Net the room is approximately 35 sqm. Our rooms all have the same layout and do not offer a separate living room area and kitchenette.
Q: How do I get here!?
A: Its easy. Refer to our directions page!
Q: How far is it to the MTR station?
A: It is a 5 -10 min walk to Central MTR station and approximately 12min to Hong Kong station as well as Airport Express.
Q: Are there any bars and restaurant in the neighbourhood?
A: The hotel is located in the heart of the entertainment district of HK, steps away from Lan Kwai Fong and Soho.
Q: How does payment work?
A: We accept credit cards (VISA, Master, Amex, Union pay), cash and bank transfer. For non-refundable bookings, we require payment in advance. We will charge the given credit card for the full rental once the booking is made. For the regular booking, we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check in.
Q: What if I wish to pay by cash?
A: Please contact us for full details.
Q: What if I don’t have credit card, how can I make the booking?
A: If you are in HK, come to the hotel reception directly to make the booking and settle your room rental in person. If you are overseas, credit card details are required. It can be either your own or a 3rd party credit card. Filing our credit card authorization form is required. We can hold the amount (not yet charged), for you to consider settling the rental by overseas wire transfer. After payment is received, we can release the credit card amount back to the given credit card.
Q: Can I shorten my stay after check in?
A: For non-refundable bookings, we reserve the right to charge the full amount in the event a guest checks out early. We are unable to refund the remaining room rental. For regular bookings, guests are required to give 48 hours advanced notice (prior to 2:00pm HKT) if they wish to shorten their stay for no subsequent charge.
Q: Can I use my friend’s credit card to make the booking?
A: Yes, you can use a 3rd party’s credit card for rental payment. The credit cardholder is required to fill our Credit Card Authorization Form and send scanned copies of the credit card front and back side along with their HKID/passport copy to hotel in order to authorize the charge to the given credit card.
Q: Can I book the room for special event e.g Wedding / birthday party / photo shoot?
A: Yes. Guests are required to contact hotel directly regarding the special activities and arrangement. Kindly be advised extra charges may apply.